Privacy Policy

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, where applicable. This policy applies to all information collected through our website, customer service channels (phone, email, WhatsApp), and any related services.

Information you provide directly

• Name, email address, and phone number when you contact us or fill in a contact/enquiry form
• Product interests and other details you choose to share with us while requesting assistance
• We do not collect card, UPI, or net-banking details on this website. Payments are handled by Amazon when you purchase through an official Amazon listing.
• Messages, feedback, reviews, or enquiries you send us via our contact form, email, phone, or WhatsApp
• Health-related preferences you voluntarily share to help us recommend suitable products (e.g. dietary goals), which we treat as sensitive information

Information collected automatically

• Device information such as IP address, browser type, operating system, and screen resolution
• Usage data including pages visited, time spent, referring URLs, and click behaviour
• Location data at a broad, city-level, inferred from your IP address
• Cookie and pixel data collected via Google Analytics, Google Tag Manager, and Meta (Facebook) Pixel

We use the information we collect to:

1. Respond to enquiries and help customers find the official Amazon listing for a product
2. Respond to enquiries, provide customer support, and resolve complaints
3. Personalise your shopping experience and recommend relevant products
4. Send order confirmations, shipping updates, and — where you've opted in — promotional offers and newsletters
5. Improve our website, products, and services through analytics and customer feedback
6. Detect, investigate, and prevent fraudulent transactions and other unlawful activity
7. Comply with applicable legal, tax, and regulatory obligations

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use our site. We use:

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect site functionality.

We do not sell or rent your personal information. We may share your information only with:

• Amazon — when you choose to purchase through an official Amazon listing, subject to Amazon's privacy policy
• Marketplace platforms (Amazon) — where you purchase through those channels, subject to their own privacy policies
• Technology & analytics providers — such as Google and Meta, to help us operate and improve our website
• Professional advisors and authorities — where required to comply with a legal obligation, court order, or to protect our rights

All third parties we work with are required to handle your data securely and only for the purposes we've authorised.

This website does not process card or other payment transactions. Purchases and payments are completed through Amazon, which handles its own checkout and payment security. We use reasonable safeguards to protect information shared with Aiva Wellness through this website and our support channels.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy — including order processing, warranty and return support, accounting and tax compliance, and resolving disputes — after which it is securely deleted or anonymised, unless a longer retention period is required by law.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time by clicking "unsubscribe" or contacting us directly
• Opt out of analytics/advertising cookies via your browser settings
• Lodge a grievance regarding how your data is handled

To exercise any of these rights, please email us at info@aivawellness.in. We will respond within a reasonable timeframe, in line with applicable law.

Our website and products are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us and we will promptly delete such information.

Our website may contain links to third-party websites, such as our social media pages or marketplace listings on Amazon. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

• Email: info@aivawellness.in
• Phone: +91 78077 51711