Return & Refund Policy

Because our products are consumable health and nutrition supplements, we handle returns a little differently from typical retail goods — largely for hygiene and safety reasons. That said, if something is wrong with your order — damaged, defective, expired, or incorrect — we will always make it right with a replacement or refund.

For a product purchased through Amazon, review the applicable Amazon return and refund terms shown with that order. Contact Amazon for requests governed by its marketplace policy, or contact Aiva Wellness for product assistance.

• The product must be unused, unopened, and in its original packaging with seals intact
• All original tags, labels, and accompanying materials (invoice, freebies, etc.) must be included
• The claim must be reported within the eligibility window with supporting photos/videos where applicable

For health, safety, and hygiene reasons — standard across the nutraceutical and supplement industry — the following are not eligible for return once delivered, unless the item is damaged, defective, expired on arrival, or incorrect:

• Any supplement, capsule, tablet, or powder product with a broken seal or opened packaging
• Products purchased during clearance or final sale, where marked as non-returnable
• Products without original packaging, invoice, or proof of purchase
• Gift cards or promotional/free items

You are eligible for a free replacement or full refund if:

1. You received a damaged or tampered package or product
2. The product is defective or was expired/near-expiry on arrival
3. You received the wrong product, size, or variant
4. Your order arrived with missing items

Please report such issues within 48 hours of delivery by emailing us at info@aivawellness.in with your order number, a description of the issue, and clear photos or a short video of the product and packaging.

1. Contact Amazon through the order's support flow for a return or refund request
2. Amazon will review the request under its applicable policy
3. Follow the instructions Amazon provides for the order
4. Amazon will communicate the applicable refund or replacement outcome

For returns due to our error — damaged, defective, expired, or incorrect items — we cover the cost of return shipping. For approved returns that are not due to our error (where permitted), return shipping costs are borne by the customer, unless otherwise communicated at the time of approval.

Amazon determines the applicable review process and refund timeline for each Amazon purchase. We do not process payments or refunds on this website.

Amazon determines refund methods, timing, and any treatment of delivery charges for purchases made through Amazon. We do not process payment or refunds on this website.

Exchanges and replacements for Amazon purchases are governed by Amazon's applicable policy and order support process.

Cancellations for Amazon purchases are governed by Amazon's applicable order support process and terms.

For product assistance, reach us at. For returns, refunds, or cancellations, use Amazon's order support process:

• Email: info@aivawellness.in
• Phone: +91 78077 51711