Privacy Policy

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, where applicable. This policy applies to all information collected through our website, customer service channels (phone, email, WhatsApp), and any related services.

Information you provide directly

• Name, email address, phone number and shipping/billing address when you place an order or fill in a contact/enquiry form
• Account details if you register on our website, including saved addresses and order history
• Payment details such as card, UPI, or net-banking information — processed securely by our payment gateway partners and never stored on our own servers
• Messages, feedback, reviews, or enquiries you send us via our contact form, email, phone, or WhatsApp
• Health-related preferences you voluntarily share to help us recommend suitable products (e.g. dietary goals), which we treat as sensitive information

Information collected automatically

• Device information such as IP address, browser type, operating system, and screen resolution
• Usage data including pages visited, time spent, referring URLs, and click behaviour
• Location data at a broad, city-level, inferred from your IP address
• Cookie and pixel data collected via Google Analytics, Google Tag Manager, and Meta (Facebook) Pixel

We use the information we collect to:

1. Process, fulfil, and deliver your orders, and keep you updated on order status and shipping
2. Respond to enquiries, provide customer support, and resolve complaints
3. Personalise your shopping experience and recommend relevant products
4. Send order confirmations, shipping updates, and — where you've opted in — promotional offers and newsletters
5. Improve our website, products, and services through analytics and customer feedback
6. Detect, investigate, and prevent fraudulent transactions and other unlawful activity
7. Comply with applicable legal, tax, and regulatory obligations

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use our site. We use:

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect site functionality, such as your ability to complete a purchase.

We do not sell or rent your personal information. We may share your information only with:

• Logistics & courier partners — to deliver your order to your address
• Payment gateway providers — to securely process your payment
• Marketplace platforms (Amazon, Flipkart) — where you purchase through those channels, subject to their own privacy policies
• Technology & analytics providers — such as Google and Meta, to help us operate and improve our website
• Professional advisors and authorities — where required to comply with a legal obligation, court order, or to protect our rights

All third parties we work with are required to handle your data securely and only for the purposes we've authorised.

All payments made on aivawellness.in are processed through PCI-DSS compliant, encrypted payment gateways. We do not store your full card details on our servers. We use industry-standard technical and organisational safeguards — including SSL encryption, restricted data access, and secure hosting — to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy — including order processing, warranty and return support, accounting and tax compliance, and resolving disputes — after which it is securely deleted or anonymised, unless a longer retention period is required by law.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time by clicking "unsubscribe" or contacting us directly
• Opt out of analytics/advertising cookies via your browser settings
• Lodge a grievance regarding how your data is handled

To exercise any of these rights, please email us at info@aivawellness.in. We will respond within a reasonable timeframe, in line with applicable law.

Our website and products are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us and we will promptly delete such information.

Our website may contain links to third-party websites, such as our social media pages or marketplace listings on Amazon and Flipkart. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

• Email: info@aivawellness.in
• Phone: +91 78077 51711