Terms of Service

By accessing, browsing, or placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, and possess the legal authority to enter into a binding contract to use our website and purchase products. If you are purchasing on behalf of a minor, you take full responsibility for supervising their use of any products purchased.

You may be required to create an account to place an order. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorised use of your account.

• All product prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
• We reserve the right to modify prices, discontinue products, or correct pricing errors at any time without prior notice
• Placing an order constitutes an offer to purchase; a contract is formed only once we confirm and dispatch your order
• We reserve the right to refuse or cancel any order at our discretion — for example, in cases of suspected fraud, pricing errors, or stock unavailability — in which case any amount paid will be refunded
• Promotional codes and discounts are subject to specific terms and may not be combined unless stated

Aiva Wellness products are dietary/nutritional supplements and are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for a varied and balanced diet or a healthy lifestyle.

• Consult a qualified healthcare professional before starting any new supplement, especially if you are pregnant, nursing, under medication, or have a pre-existing medical condition
• Discontinue use and consult a doctor immediately if you experience any adverse reaction
• Keep all products out of reach of children
• Product information, images, and claims on this website are for general informational purposes and may vary slightly from actual packaging; always refer to the label for full ingredient and usage information

All content on this website — including text, graphics, logos, product images, videos, and the "Aiva Wellness" name and brand marks — is the property of Aiva Wellness or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent.

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to our systems, servers, or data
• Introduce viruses, malware, or other harmful code
• Scrape, copy, or republish content from our website without permission
• Impersonate any person or entity, or misrepresent your affiliation with us
• Interfere with the proper functioning of the website

If you submit reviews, testimonials, or other content, you grant Aiva Wellness a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our marketing and website. You are solely responsible for the content you submit and confirm it does not infringe on any third-party rights or contain unlawful material. We reserve the right to remove any content at our discretion.

Our website may link to third-party sites, including our official storefronts on Amazon and Flipkart. We are not responsible for the content, policies, or practices of third-party sites. Purchases made through marketplace platforms are additionally governed by that platform's own terms and policies.

To the fullest extent permitted by law, Aiva Wellness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of our website or products. Our total liability for any claim arising from your order shall not exceed the amount you paid for the relevant product.

You agree to indemnify and hold harmless Aiva Wellness, its officers, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or misuse of our website or products.

We reserve the right to suspend or terminate your access to our website or services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

For any questions regarding these Terms, please contact us:

• Email: info@aivawellness.in
• Phone: +91 78077 51711