Shipping Policy

Every order is quality-checked, securely packed, and handed over to our logistics partners for delivery. We currently ship to addresses across India. International shipping is not available at this time, though our products can also be purchased through our official stores on Amazon and Flipkart in select regions.

Orders are typically processed and shipped within 24 hours of confirmation, Monday through Saturday, excluding public holidays. Orders placed on Sundays or holidays are processed on the next business day. During sale periods or high-demand launches, processing may take slightly longer — we'll notify you if there's any significant delay.

Once dispatched, most orders are delivered within 3–7 business days, depending on your location.

These are estimated timelines and not guaranteed delivery dates. Delivery may occasionally take longer due to factors outside our control, such as weather, courier network disruptions, or regional restrictions.

For orders below ₹999, a nominal shipping fee is calculated and displayed at checkout based on your delivery location and order weight, before you complete payment. Any applicable Cash on Delivery (COD) handling fee, if offered, will also be shown clearly at checkout.

We deliver to most serviceable pin codes across India through our courier partners. In rare cases, certain remote or restricted pin codes may not be serviceable — if this applies to your address, we will inform you promptly after you place your order and offer a full refund if delivery cannot be arranged.

Once your order is shipped, you will receive a confirmation email and/or SMS with your tracking number and a link to track your shipment in real time. You can also reach out to us directly via our contact page or WhatsApp for an order status update at any time.

While we strive to meet our estimated delivery windows, delays may occasionally occur due to circumstances beyond our control, including but not limited to severe weather, natural disasters, courier strikes, regional lockdowns, or unforeseen logistics disruptions. We appreciate your patience in such situations and will keep you updated where possible.

If a delivery attempt fails because you were unavailable or the address was incomplete/incorrect, our courier partner will typically attempt redelivery. If an order is returned to us as undeliverable after multiple attempts, we will contact you to arrange reshipment (additional shipping charges may apply) or process a refund minus any shipping costs already incurred.

We carefully inspect and pack every order, but if your package arrives damaged, tampered with, or missing items, please contact us within 48 hours of delivery with your order number and photos/videos of the package and product. We will investigate and arrange a replacement or refund as per our Return Policy.

Please ensure your shipping address, pin code, and contact number are accurate and complete at checkout. Aiva Wellness is not responsible for delayed or failed deliveries resulting from incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately so we can attempt to correct it before dispatch.

For any shipping-related questions, reach out to us:

• Email: info@aivawellness.in
• Phone: +91 78077 51711