Return & Refund Policy

Because our products are consumable health and nutrition supplements, we handle returns a little differently from typical retail goods — largely for hygiene and safety reasons. That said, if something is wrong with your order — damaged, defective, expired, or incorrect — we will always make it right with a replacement or refund.

You may request a return or replacement within 7 days of receiving your order, provided the request falls under one of the valid reasons listed in Section 4 (Damaged, Defective & Wrong Items). To be eligible:

• The product must be unused, unopened, and in its original packaging with seals intact
• All original tags, labels, and accompanying materials (invoice, freebies, etc.) must be included
• The claim must be reported within the eligibility window with supporting photos/videos where applicable

For health, safety, and hygiene reasons — standard across the nutraceutical and supplement industry — the following are not eligible for return once delivered, unless the item is damaged, defective, expired on arrival, or incorrect:

• Any supplement, capsule, tablet, or powder product with a broken seal or opened packaging
• Products purchased during clearance or final sale, where marked as non-returnable
• Products without original packaging, invoice, or proof of purchase
• Gift cards or promotional/free items

You are eligible for a free replacement or full refund if:

1. You received a damaged or tampered package or product
2. The product is defective or was expired/near-expiry on arrival
3. You received the wrong product, size, or variant
4. Your order arrived with missing items

Please report such issues within 48 hours of delivery by emailing us at info@aivawellness.in with your order number, a description of the issue, and clear photos or a short video of the product and packaging.

1. Contact us via email, phone, or WhatsApp within the eligibility window with your order number and reason for return
2. Our support team will review your request and confirm eligibility, usually within 24–48 hours
3. If approved, we'll share pickup or self-ship instructions along with a return authorisation
4. Once we receive and inspect the returned item, we'll process your refund or replacement

For returns due to our error — damaged, defective, expired, or incorrect items — we cover the cost of return shipping. For approved returns that are not due to our error (where permitted), return shipping costs are borne by the customer, unless otherwise communicated at the time of approval.

Refunds are issued to your original payment method. For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI, for which we may request your bank/UPI details. Shipping charges are non-refundable except where the return is due to our error.

We currently offer exchanges only in cases of wrong item, size, or variant sent in error. If you'd like a different product, we recommend returning the eligible item for a refund (where applicable) and placing a new order for the product you'd prefer.

You may cancel your order free of charge as long as it has not yet been shipped. Once an order has been dispatched, it cannot be cancelled, but you may initiate a return once delivered (subject to the eligibility criteria above). To cancel an order, contact us as soon as possible with your order number.

For any return, refund, or cancellation request, reach us at:

• Email: info@aivawellness.in
• Phone: +91 78077 51711